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Sales & marketing or operations, where to invest your time when you run a hotel?

When talking to hoteliers you often get the comment “You cannot imagine how busy I am running this hotel making my customers happy and now you want me to evaluate another sales opportunity”. I have worked in the operations' side of hotel business for over 10 years. I started as a receptionist and worked my way up to general management.

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Hotelzon Blog

What do I do? Everyday life on the operations team

Whilst sitting next to a fellow guest at a wedding on Saturday evening – the inevitable question came up ‘and what do you do?’ and sometimes I falter, but today when I came to write this blog and had to sit and think about it, everyday on the Operations Team is so very different.

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Hotelzon Blog